Help Centre

NHS organisations often purchase software through formal procurement processes using purchase orders (POs) rather than direct card payment. Folelse supports NHS PO invoicing for annual subscriptions.

How NHS PO invoicing works

1. 1 Contact us at support@folelse.co.uk to request an invoice-based annual subscription.
2. 2 We will send you a pro-forma invoice including our company details, bank details, and the annual subscription amount.
3. 3 Your procurement team raises a PO against the pro-forma.
4. 4 Once the PO is issued, we activate your subscription and send the formal invoice.
5. 5 Payment is made via BACS within your standard payment terms (typically 30 days).

G-Cloud and NHS frameworks

Folelse is listed on NHS frameworks. If your organisation procures through G-Cloud or NHS Shared Business Services (SBS), let us know and we will provide the relevant framework documentation including:

• G-Cloud service definition and pricing.
• NHS SBS-compatible pricing and terms.
• Call-off contract template.
• DPIA covering Folelse as your data processor.
• Data Processing Agreement (DPA) pre-approved for NHS use.
• Security and penetration testing summary.
• Cyber Essentials Plus certificate.

Trial to paid for NHS orgs

If you are coming to the end of your 14-day trial and your PO is not yet approved, contact us. We can extend your trial while your procurement process completes so you do not lose access to your work.